Front Office Supervisor – INNSIDE AMSTERDAM

“Whatever story you choose, you are the star”

At Meliá Hotels International, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

At INNSIDE by Meliá, the boundaries between work and leisure disappear. Its innovative services and impressive spaces produce unique surprises. In an European design setting, its spaces open up to communication, creativity and the unexpected, encouraging business interactions and facilitating social experiences with little details that will satisfy all kinds of professionals. If you’d enjoy working in a modern, sophisticated environment, where design fuses with the latest trends creating memories which outlive our guest’s stay; and if you’d like to be part of an innovative, urban brand, delivering individual, professional and personalised service then there is no doubt about it: INNSIDE by Meliá is the brand for you.

As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department.

What will I be doing?

As an INNSiDE Font Office Supervisor, you will work alongside a team of passionate individuals providing excellent service and proactively promoting the service culture values of INNSiDE. We are social, trendseekers, unexpected and we flow! You will be responsible for leading the INNSiDE Service Culture Values in front office, ensuring all receptionists are trained on key touchpoints in the guest journey and consistently live and breathe our values. The Front Office supervisor is responsible for supporting the Rooms Division Manager with all aspects of managing the day-to-day Rooms and Guest Experience operations ensuring great guest satisfaction. Lastly, you will assist in implementing new procedures, running departmental meetings, and improving upon agreed financial and quality targets within the department.

Keep in mind you will work in shifts, including weekends and holidays!

Who are we looking for?

• Passionate and energetic individual
• Previous experience in a similar role
• Be creative and implement new ideas and procedures to improve guest and employee satisfaction
• Ideally experience with Opera PMS

What will it be like to work for Meliá Hotels International?

Meliá Hotels International is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At Meliá Hotels International you are the protagonist. The combination of your talent and your passion with our desire to grow by your side has no limits. Together, we will step forward with the strength of a great company. Together, we’ll turn the future into an amazing story.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age or any other basis protected under federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success as a global company.